Privacy Statement



1. General

1.1.     Capitalised terms not defined herein shall have the same meaning as they are used in the Terms of Use of the Wesley Website (“Website”).

1.2.     Wesley Connect Pte. Ltd. (“Wesley”, “we”, “us” or “our”) is committed to protecting your privacy. This Statement of Privacy applies to the Website and governs data collection and usage.

1.3.     We ask that each Visitor and Member (“you” or “your”) read this privacy policy carefully as it contains important information about what to expect when Wesley collects personal data about you and how Wesley will use your personal data.

1.4.     By using the Website, you consent to the data practices described in this statement.

1.5.    Wesley reserves all rights to revise, withdraw or make changes and corrections to this Privacy Statement and/or the Content (“Amendments”), in whole or in part, at any time, from time to time and without notice. Such Amendments shall be effective immediately upon publication of such Amendments on the Website. By continuing to use this Website, you shall be deemed to have read, understood, accepted and agreed to be bound by such Amendments.

2. Definitions

2.1.     “Listing” refers to a listing on the Website of any tier including a Basic Listing, Basic + Translation Listing, Silver Listing, Gold Listing and Platinum Listing.

2.2.     “Personal data” means data, whether true or not, about a Visitor or Member who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

3. Collection of your Personal data

3.1.     Wesley collects personally identifiable information, such as your email address, name, address or telephone number. Wesley also collects anonymous demographic information, which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites.

3.2.     There is also information about your computer hardware and software that is automatically collected by Wesley. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Wesley for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Website.

3.3.     When you submit a Listing to be published on the Website, you consent to information you provide about your company or business (“your company”) being shared by Wesley at its complete discretion with third parties who may be interested in transacting with your company. Wesley may, at its complete discretion, set up a point of communication between your company and interested third parties. 

3.4.     Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through your Listings on the Website, this information may be collected and used by others.

3.5.     Wesley encourages you to review the privacy statements of websites you choose to link to from Wesley so that you can understand how those websites collect, use and share your information. Wesley is not responsible for the privacy statements or other content on websites outside of the Wesley and Wesley family of Websites.

4. Use and Retention of your Personal Data

4.1.    Wesley may collect and use your personal data to

      1. operate the Website;

      2. perform obligations in the course of or in connection with our provision of the services, in the course of our operation of the Website or requested by you;

      3. verify your identity;

      4. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

      5. managing your relationship with us; 

      6. processing payment or credit transactions;

      7. sending you marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

      8. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

      9. any other purposes for which you have provided the information;

      10. transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and 

      11. any other incidental business purposes related to or in connection with the above.

4.2.   Wesley may disclose your personal data to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 4.1 above for us.

4.3.   From time to time, we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products or services we provide. Wesley, its Affiliates or our agents and sub-contractors may also contact you via surveys to conduct research about your opinion of current products or services or of potential new products or services that may be offered.

4.4.     Wesley does not sell, rent or lease its customer lists to third parties. Wesley and/or its Affiliates may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. If you would rather not receive this information, please send an email to support@wesleyconnect.com. In addition, Wesley may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal data except to provide these services to Wesley, and they are required to maintain the confidentiality of your information.

4.5.    Wesley does not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

4.6.     Wesley keeps track of the Websites and pages our Visitors and Members visit within the Website, in order to determine what Wesley services are the most popular. This data is used to deliver customized content and advertising to Visitors and/or Members whose behaviour indicates that they are interested in a particular subject area.

4.7.    Wesley will disclose your personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Wesley or the Website; (b) protect and defend the rights or property of Wesley; and, (c) act under exigent circumstances to protect the personal safety of users of Wesley, or the public.

4.8.    The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you or to comply with any applicable law).

4.9.    Wesley will retain personal data for as long as it is necessary to serve the purpose for which it has been collected, and/or to comply with legal requirements.

4.10.   You may withdraw your consent for the processing of your data by Wesley. However, in some cases, consent to the processing of data may not be withdrawn.

5. Use of Cookies

5.1.     The Websites use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your computer by a Web page server to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

5.2.     One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Wesley Listings, or register an account with Wesley, a cookie helps Wesley to recall your specific information on subsequent visits. This simplifies the process of recording your personal data, such as billing addresses, shipping addresses, and so on. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Wesley features that you customized.

5.3.     You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Wesley services or websites you visit.

6. Security of your Personal Data

  1. 6.1.     We will use all reasonable efforts to safeguard your personal data from unauthorized access, use or disclosure, and to secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the Internet.

7. Changes to this Statement

7.1.     Wesley will occasionally update this Privacy Statement to reflect company and customer feedback. Wesley encourages you to periodically review this Statement to be informed of how Wesley is protecting your information.

8. Sale of Business

8.1.     If Wesley’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9. Data Protection Officer

9.1.    You may contact our Data Protection Officer (“DPO”) if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

DPO: Mr Ian Teo

Email address of DPO: ianteo@wesleyconnect.com

9.2.    Subject to statutory exceptions, you may make written requests to the DPO to access or correct some or all of your personal data in Wesley’s possession or under its control. You may also make a written request to the DPO for information on the ways in which your personal data has been used or disclosed by Wesley within 12 months prior to your request. If you have any questions, comments or concerns, or wish to access or correct your personal data, please contact our DPO as provided above.

9.3.    Wesley endeavours to take all reasonable steps to ensure that personal data in its possession is accurate, up-to-date, and complete. If any personal data you have provided to Wesley becomes inaccurate, please contact our DPO as set out above to update your data.

9.4.    Wesley may charge a reasonable fee in order to process any requests for access to information. Please note that certain types of information are exempt from the general right of access, and may not be disclosed.

9.5.     If you feel that your data has been erroneously or improperly handled by Wesley, you may lodge a complaint with the DPO, whose contact details are provided above. The results of the DPO’s investigation will be communicated to you. If the complaint has been upheld, you will be informed of the next steps to be taken to resolve the situation.